There are a few main problems and questions that come up. Here's how to solve them: 

I can't download the book. 

Answer: There are a couple of things to remember when downloading. The best way to do to download is to "right click" on the link, then choose the "Save Target" option. Many people don't realize that there is a "right mouse button" on their mouse. It's usually just to the right (of course) of the regular button. And often, some people don't realize that when you click this button, a set of options is available. If you were trying to open the book from the site by "regular clicking" on the links, go back and try "right clicking" with your right mouse button, then choosing "Save target as" from the menu. Don't forget to select the place where you're saving the book! I recommend saving to your desktop at first so you know where it is. 

I don't know where the book was saved on my computer. 

Answer: If you went through the saving process, but now you can't find the book, you have a couple of options. One is to download it again and save it to your desktop. The other is to use your search function to find the file. 

In Windows, click your "Start" button in the lower left corner. Then choose "Search" and then "For files or folders." Type in "ultimate-origami-2ed.pdf" (exactly like this with no spaces) and then hit enter. Your computer should find the file. You can then cut and paste it from where you find it to your desktop or other location, or double-click to open from there. 

Refer to your Windows Help section for more on using your search feature (Help is also in the Start menu at the lower left of your desktop). 

Other Questions 

If you have a question that wasn't answered above, please send an email to Robyn@origami-fun.com with your name, date of purchase, and your question. Please also include what kind of computer you have and which version of the files you need. We'll get back to you as soon as possible!